Tea

Where do your teas come from?

Our teas are sourced from high-quality tea-producing regions in China. They undergo strict selection and processing to ensure superior quality.

How are the teas harvested and processed?

We adhere to traditional hand-picking methods to ensure the freshness of the tea leaves. The processing includes steps such as killing the enzymes, rolling, and drying, to preserve the original flavor of the tea.

How can I store tea to maintain its freshness?

It is recommended to store tea in a cool, dry, and dark place, using a well-sealed container to preserve its freshness and flavor.

What is the shelf life of tea?

The shelf life of tea varies depending on the type. However, under proper storage conditions, tea can remain fresh for several months or even longer.

What are the health benefits of tea?

Tea is rich in various antioxidants, which can help lower blood pressure, regulate blood lipids, and boost immunity. Drinking tea in moderation is very beneficial for physical health.

Is your tea registered with the US FDA?

Yes, we have. Our US FDA NUMBER is: 10532827060.

Shopping

What international logistics services do you provide?

We collaborate with renowned international logistics companies, offering DHL, UPS, FedEx, and other services to ensure fast and safe delivery of tea worldwide.

How soon can I expect my order to be shipped and how long will it take to arrive?

We typically ship orders within 24 hours of confirmation, but timing may vary based on order volume and logistics. Standard delivery takes 8-12 business days (8-12 USD), while express delivery takes 5-8 business days (18-23 USD).

How can I track my order's logistics information?

You can log in to your account on our website to view order details and logistics updates. We also provide shipment and delivery notifications via email or SMS.

What should I do if my package is damaged or lost during transit?

Please contact our customer service team promptly if your package is damaged or lost. We will handle the issue and provide solutions as soon as possible.

Can I change the shipping address for my order?

Once an order is shipped, changing the address directly is usually not possible. However, you can try contacting our customer service with your order number and new address, and we'll do our best to assist you in communicating with the logistics company to see if the address can be updated. Please note that the success rate of address changes depends on the logistics company's policies and actual situation.

Payment

What Payment Methods Are Accepted?

Teaago accepts the following payment methods: Visa、 Mastercard、 American Express、 Discover、 PayPal、 Apple Pay、 Google Pay、 Shop Pay、 All payments are processed securely through Shopify Payments.Details at HERE.

Return & Refund

What is your return policy?

We offer a no-reason return service for tea with quality issues or dissatisfaction. Please contact us within 30 days of receipt to apply for a return.

What should I pay attention to when returning the tea?

When returning the tea, please ensure that the packaging is intact and unopened, and attach the purchase receipt. The return shipping cost will be borne by you.

How long will it take to receive a refund after returning the tea?

We will process your refund as soon as we receive and confirm the returned tea. The specific refund time may vary depending on the payment method and bank processing time.

Can I return the tea if it has been opened?

Generally, opened tea cannot be returned. However, if there are quality issues with the tea you purchased, even if it has been opened, we will still provide a return service.

Who bears the shipping cost for returns?

The responsibility for return shipping costs depends on the specific situation. If the return is due to our reasons (such as quality issues or incorrect shipment), we will cover the return shipping cost. However, if the return is due to the customer's personal reasons (such as dislike or unwanted items), the customer usually needs to bear the return shipping cost.

Brewing tea

What are the differences in brewing temperatures for different types of tea?

Green tea is suitable for brewing at around 80℃. Red tea, however, requires a higher temperature of 95℃ or above. For Oolong tea, a temperature of approximately 90℃ is recommended to better exhibit its complex aroma. Since Pu'er tea has undergone long-term fermentation, it can be brewed at a temperature close to boiling, around 95-100℃. These are general recommendations, and actual brewing temperatures can be adjusted according to personal taste and the specific characteristics of the tea.

How should the ratio of tea leaves to water be controlled?

The ratio of tea leaves to water affects the concentration and taste of the tea. Generally, for a lighter brew, use about 2-3 grams of tea leaves per 100ml of water. For a medium-strength brew, 3-5 grams of tea leaves per 100ml of water is suitable. For a stronger brew, use approximately 5-7 grams of tea leaves per 100ml of water. Of course, based on personal taste and the type of tea, the tea-to-water ratio can be adjusted accordingly.

Is it necessary to rinse the tea leaves before brewing?

Rinsing the tea leaves is not a necessary step, but some people like to briefly rinse them with hot water to remove any dust or impurities on the surface and to awaken the aroma of the tea. However, please note that the rinsing time should not be too long to avoid losing the essence of the tea.

Can tea leaves be reused for multiple infusions?

Yes, high-quality tea leaves can usually be reused for 5-8 infusions. However, the brewing time and temperature should be adjusted appropriately for each infusion to maintain the taste of the tea.

Does the material of the teapot affect the brewing effect?

Yes, the material of the teapot can have an impact on the brewing effect. For example, Zisha teapots and glass teapots have different heat retention properties, which can affect the aroma and taste of the tea.

What kind of water should be used for brewing tea?

It is best to use soft water or purified water for brewing tea to better exhibit its original flavor. Avoid using water that contains chlorine or unpleasant odors.